Once you have made contact with us, one of our trained Managers will arrange a convenient time to visit you to discuss your needs and requirements. Our aim is to involve you the individual and your family right from the beginning, including the recruitment process, assessment and care planning.
The Manager will listen carefully and include you whilst he/she completes a registration form with all of your personal details. Whilst at your home the Manager will carry out a risk assessment to make sure any concerns are addressed before the service is offered.
On return to the office the Manager will then produce a Care Plan to suit your individual needs and will then return to discuss this with you so as to ensure you are comfortable with the package being offered.
Once the Service is in place then the whole package will be monitored through phone calls, home visits and staff supervision. Should you at any time decide you would like to change any aspect of your Service then this can be discussed and actioned appropriately. It is important to us that the Care Plan we suggest can really work to allow you to attain your personal goals with the support from our team of professionals we believe this is both measurable and achievable.
The Assignment of Care/Support Workers
Choosing the Care/Support Worker will involve us taking a sensitive overall view of your personal needs so as to enable us to allocate a preferred, compatible worker.
All of our staff are fully trained and subject to rigorous CRB checks, we also take two references from their most recent employers. Staff performance is continuously monitored with all staff receiving induction training and encouraged to pursue their own personal career path through continued personal development.
Our staff will behave with the highest standards of honesty and integrity, they will maintain confidentiality and will never disclose information to unauthorised persons without your consent.
Contact Bailey Care on: 01225 709494