A Day in the Life of . . . Julie Charters Senior Coordinator, Bailey Care Services

10th March 2017

How did you get into the care sector? My elderly father was very ill and we had carers coming in to help him. I thought perhaps I could do a better job, so that’s exactly what I did. I gave up work and cared for him and when he passed I went into care work as a vocation. 

What is it about care work that gets you out of bed in the mornings? Caring is the best job in the world. I enjoy helping people to become independent in their lives. It is really important to deliver the best care possible to people in need. I have always felt that way. 

Do you have pre-work duties? I have a son, Jake, who is 22. He has just finished University and started his first temporary job with Bailey’s on the industrial desk. I make his lunch and drop him off at 6am. I also have a dog named ‘Dizzee’ that I adore – he’s named after the rapper (and is a bit of a rascal!). I have to make sure he’s fed and loved before I leave! 

How do mornings differ from afternoons? Mornings are chaotic as there is always lots of last minute cover required due to clients’ own staff off sick. The pace normally stays the same until Wednesday afternoon.

What would you do without your mobile phone? Without my mobile phone – life would be lovely! Seriously, the desk wouldn’t survive without it – it’s crucial. Like millions, I miss it when I don’t have it! 

What makes you laugh a lot at work? ‘Hysteria!’ makes me laugh – usually from the clients when they ring up! As I have been in their position many times I know that when you get to the point of ringing you are pretty desperate for cover. I empathise with their situation and, as the saying goes, ‘if you don’t laugh, you’ll cry’ so usually a little light hearted banter during the call helps. 

Has your day job evolved naturally since you joined BCS? Yes, absolutely. My role was developing naturally and then I was thrown in at the deep end following Graham Bailey’s departure. Running the whole desk makes me feel like superwoman and I love it! 

What do your friends and family think about the work you do? My husband, Andy, really appreciates the job I do. He does ‘big -up’ the role of caring and the work I do which is kind. He’s a great advocate and bangs the drum for the care industry. The kids aren’t so keen because I’m on-call. I have my on-call bag with me everywhere I go so that I can be contacted when necessary. 

What is the most challenging part of your day to day job? Getting it all done – there just aren’t enough hours in the day! Certainly, managing carers’ personalities can be a very challenging part of the job. 

Do you have any obsessions? Chocolate, fizzy drinks, tidiness?! I think I am quite a perfectionist! I like gin, but not at work, and I confess to having a penchant for sausage rolls during work time! 

How do you balance work and play? Work fits in with normal life. My on-call bag and phone go with me everywhere. It doesn’t change or impede my life. It’s just the way it is!


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